Privacy Policy

At Skytron Appliances, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By using our website or providing your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, billing and delivery address.

  • Payment Information: M-Pesa transaction details or bank card information (processed securely through third-party payment gateways).

  • Account Information: Username, password, and order history.

  • Technical Data: IP address, browser type, device information, and pages visited on our website.

  • Communication Data: Messages, inquiries, or feedback you share with us through our contact forms, email, or social media.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Communicate with you about your purchases, deliveries, or inquiries.

  • Improve our products, website, and customer experience.

  • Send promotional messages, special offers, or updates (only if you’ve opted in).

  • Comply with legal or regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.
However, we may share limited data with:

  • Delivery partners (to complete your order).

  • Payment processors (to process transactions securely).

  • IT and marketing service providers who help us maintain our systems and communications.
    All partners are required to handle your information safely and in accordance with privacy laws.

4. Data Security

We take reasonable steps to protect your personal data from loss, misuse, or unauthorized access.

  • All transactions are secured using SSL encryption.

  • We limit access to your information to authorized personnel only.

  • Payment details are processed securely and are not stored on our servers.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of inaccurate or outdated information.

  • Withdraw consent to receive marketing communications at any time.

To exercise these rights, contact us using the details below.

6. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies help us analyze traffic, remember your preferences, and provide personalized content.
You can manage or disable cookies through your browser settings at any time.

7. Links to Other Websites

Our website may contain links to other websites.
We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal data.

8. Changes to This Policy

Skytron Appliances may update this Privacy Policy periodically.
Any updates will be posted on this page with the new effective date.

9. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us at:
📧 Email: skytronappliances@gmail.com
📞 Phone: 0704 344 906
📍 Address: Kirunje House, 2nd Floor, Mwimbi Rd, Nyamakima, Nairobi, Kenya